Crew Up Pty Limited Privacy Policy
Last updated: May 2026
Crew Up Pty Ltd (trading as Crew Up), A.C.N 695421124 together with its subsidiaries and affiliates (collectively referred to as "We", "Our" or "Us"), is committed to managing personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").
This Privacy Policy details our policies for the handling, collection, use, storage, disclosure and management of your personal information. By accessing or using this Website and any products or services made available through this Website (“Goods and Services”), any person, company, entity, or party agrees to be bound by Our Terms, which include the Website Terms and Conditions of Use Website Terms and Conditions, these Additional Terms and Conditions for Businesses, Further Additional Terms which may apply to purchases or Services, including Purchase Terms and Conditions, Our Policies, including our Privacy Policy, Data Security Policy, Complaints Handling Policy and any Applicable Laws or Regulations.
By visiting and using Our Website and Apps, or using Our products and services, you consent to the terms of this Privacy Policy and Our Terms and Conditions and agree to be bound by them. This Privacy Policy is also incorporated into our Website User Agreement and Our Terms and Conditions that apply to any products or services provides by Us. By submitting Your personal information to Us, You are indicating that You agree to the terms of this Privacy Policy.
1. Definitions For the purpose of this Privacy Policy: "Personal information" has the meaning given under the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. "Sensitive information" is a subset of personal information and includes information or an opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information or biometric information.
2. What Personal Information Do We Collect
a. The types of personal information We collect and hold depend on the nature of your dealings with Us and may include:
· name, address, phone number, email address and other contact information;
· date of birth and gender;
· information you enter or upload onto Our Website and Apps, including information about others;
· account details and identifiers such as usernames and passwords for our website or services;
· transactional and usage information relating to your use of our services and website;
· payment information (such as credit card or financial details);
· records of communications, including support and complaints;
· information provided in forms, surveys, or other correspondence with us;
· any other information you provide to us or authorise us to collect.
b. We may collect additional information including employment history, educational qualifications, references and checks (such as criminal history or working with children checks, where appropriate).
c. We will only collect sensitive information where it is reasonably necessary for our functions or activities, and we will obtain your express consent to do so unless otherwise permitted or required by law.
d. If you do not provide the personal information requested, we may be unable to provide you with our products and services (or certain features), respond to your enquiries, or process your requests.
3. Children and Minors
Our services are not intended for minors (children under 18 years of age). We do not knowingly collect personal information from minors without appropriate parental or guardian consent, where required by law.
4. How We Collect Personal Information
a. We collect personal information in a variety of ways, including:
(i) directly from you (whether verbally, in writing, electronically or via our website forms or applications);
(ii) through your use of our online services, including through automated means such as cookies and tracking technologies as set out in clause 7;
(iii) from third parties, such as payment processors, affiliates, referrers, business partners, marketing partners, or publicly available sources; and
(iv) as otherwise authorised or required by law.
5. Purposes for Collection, Holding, Use and Disclosure
a. We collect, hold, use and disclose your personal information for the following purposes:
(i) providing, operating and maintaining our services, websites and online platforms;
(ii) managing our business relationship with you, including providing customer support, processing payments, and responding to enquiries and feedback;
(iii) communicating with you regarding your transactions, our services, competitions, offers or marketing communications where permitted (subject to your preferences and applicable law); monitoring, developing and improving our services, and conducting internal analytics and reporting;
(iv) verifying your identity or eligibility where necessary;
(v) assessing and processing applications for our products and services and to assist businesses and workers connecting for a particular role;
(vi) managing invoicing and payments for our products and services;
(vii) compliance with legal obligations, resolving disputes, enforcement of our rights and obligations and managing risk or to investigate illegal activities or activities in breach of Our Terms and Conditions;
(viii) any other purpose notified to you at the time of collection or as permitted or required by law.
b. We retain the right to disclose your personal information for any secondary purposes including:
(i) Disclosure to organisations who manage some of our business functions and activities including call centre activities, web hosting;
(ii) IT service providers, internet service providers or network administrators where we believe such disclosure is necessary;
(iii) Third party payment processing providers or debt recovery providers in connection with billing or payment for the provision of our products and services;
(iv) When you have consented;
(v) When you would reasonably expect us to use or disclose your information for that secondary purpose; or
(vi) When the use or disclosure is otherwise permitted or required by law.
6. Cookies, Analytics and Tracking Technologies
a. Our website uses cookies and similar tracking technologies to:
(i) allow our server to recognise your device or browser;
(ii) analyse usage of our website and services;
(iii) enhance user experience and provide tailored content; and
(iv) support security and fraud prevention.
b. By using our website and services, you consent to our use of cookies and similar tools, subject to your settings. You may adjust your browser setting to disable cookies; however, some features or services may not function as intended.
c. For further details on the types of cookies and tracking we use, and how you can manage your cookie preferences, please refer to our Cookie Policy.
7. Consent Management
a. Where we collect sensitive information, we will seek your express consent as required by APP 3.3, except where otherwise permitted by law.
b. We will obtain your express consent for direct marketing communications where required, and you may withdraw your consent or opt-out of marketing communications at any time by following unsubscribe instructions or contacting our Privacy Officer.
8. Disclosure of Personal Information to Third Parties and Overseas
a. We may disclose your personal information to third parties as reasonably necessary to fulfil the purposes set out above, including:
i. our service providers and contractors (such as website hosting, IT support, analytics, payment processing, marketing, and customer support);
ii. professional advisers (including accountants, auditors, and legal advisers);
iii. related bodies corporate or affiliates;
iv. business transferees in the case of mergers, acquisitions or restructure;
v. regulatory authorities or law enforcement as required by law or in response to a lawful request;
vi. any person to whom you consent or where disclosure is otherwise permitted or required by law.
b. We may transfer or disclose Your personal data to a person or organisation in a foreign country outside of Australia, including in India, Philippines and USA. Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient does not breach the APPs in relation to your personal information unless:
i. you have consented to the disclosure;
ii. the recipient is subject to a law or binding scheme substantially similar to the APPs; or
iii. another exception under the APPs applies.
9. Data Security and Retention
a. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure. Our measures include, as appropriate:
i. physical security over paper and electronic data stores;
ii. password protected IT systems, firewalls, and encryption technologies (including encrypted transmission and storage for sensitive data);
iii. access controls and permissions to ensure that only authorised personnel can access personal information;
iv. periodic review and testing of our data security procedures; and
v. maintaining an incident response and data breach protocol.
b. Whilst we will take reasonable measures to ensure the security of your data, no transmission is guaranteed to be completely secure and the transmission of your personal information is done so at your risk.
c. We retain personal information only so long as reasonably necessary for the purpose for which it was collected or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
10. Accessing and Correcting Your Personal Information
a. You may request access to, or correction of, your personal information at any time by contacting our Privacy Officer, so long as your request is in accordance with the Australian Privacy Principles. We will respond to all requests within a reasonable period.
b. There is no charge to make a request, but we may make a reasonable charge for providing access to information, particularly for extensive requests. We may request verification of identity before giving access.
c. If we refuse access, or to correct information, we will provide you with a written explanation of the reasons for refusal and information about how you may complain.
11. Dealing with Us Anonymously or Under a Pseudonym
Where lawful and practicable, you may deal with us anonymously or by using a pseudonym (for example, for general enquiries). However, for many services or forms of engagement, we will require your identification to do business with you.
12. Complaints and Enquiries
a. If you have any concerns or complaints regarding the way in which we have handled your personal information, please contact our Privacy Officer using the contact details provided below.
b. We will acknowledge your complaint promptly, investigate the circumstances and provide you with a response within a reasonable timeframe (generally within 30 days). We may request further information from you to assist with the investigation and resolution.
c. If you are not satisfied with our response, you are entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC) at:
Office of the Australian Information Commissioner (OAIC) GPO Box 5218, Sydney NSW 2001 Telephone: 1300 363 992 Website: www.oaic.gov.au
13. Changes to This Privacy Policy
We may update or amend this Privacy Policy from time to time by publishing a new version on our website. The most current version will govern our use of your information. You should check our website periodically to ensure that you are aware of any changes to this policy.
14. Contact Details For any questions about this Privacy Policy or the way we handle your personal information (including requests for access or correction, or to make a complaint), please contact us at support@crewup.com.au or write to us at Crew Up Pty Ltd Attention: Privacy Officer PO BOX 60 SMITHFIELD WEST NSW 2164